These terms apply to anything you buy from discus-switch.com. Please read them before you order. Last updated: November 2026.
1. Who we are
Discus Switch is a trading name of Mark Wallace, a sole trader based in England.
Address: 5 Oak Avenue, Bricket Wood, St Albans, AL2 3LG
Email: hello@discus-switch.com
2. Products and prices
- Prices are shown in pounds sterling and include free UK delivery. We are not VAT registered, so no VAT is charged.
- Our resin bags are hand-sewn and packed by us. Small differences in stitching and appearance are normal.
- Results such as nitrate reduction depend on your tank, stocking, water supply and maintenance, and will vary.
3. Ordering and payment
Payments are taken securely by Stripe. We never see or store your card details. Your order is accepted when you receive a payment confirmation. If we can’t fulfil an order (for example, if an item is out of stock), we’ll tell you and give you a full refund.
4. Delivery
- We currently deliver to mainland Great Britain only (England, Scotland and Wales).
- Orders are usually posted within 2 working days by Royal Mail. Delivery normally takes a further 1–3 working days.
- If your order hasn’t arrived within 10 working days, email us and we’ll sort it out.
5. Changed your mind? 14-day returns
You can cancel your order for any reason within 14 days of receiving it.
- Email hello@discus-switch.com with your name and order details to tell us you’re cancelling.
- Send the item back within 14 days of telling us, to the address in section 1. You pay the return postage unless the item is faulty or not as described.
- We’ll refund you within 14 days of receiving the item back, to your original payment method.
- Unused bags should be returned sealed in their original zip-lock bag. If a bag has been used or recharged, we may reduce the refund to reflect the loss in value.
6. Faulty or damaged items
If your item arrives damaged, is faulty or isn’t as described, email us with a photo. Within 30 days of delivery you’re entitled to a full refund; after that, we’ll repair, replace or refund in line with your rights under the Consumer Rights Act 2015. These terms don’t affect your legal rights.
7. Using our products safely
- Aquarium use only. Follow the instruction card and the recharge guide.
- Not for human consumption. Keep out of reach of children and pets.
- In planted tanks that are dosed with nitrate, the resin will remove dosed nitrate too. Monitor your water and adjust dosing.
8. Our liability
We’re responsible for loss or damage that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for losses caused by not following the product instructions, or for losses that aren’t foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
9. Your information
We use your name, address and email only to process and deliver your order and to deal with any questions. See our privacy policy for details.
10. The law
These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland.
Questions? Email hello@discus-switch.com and we’ll be happy to help.